Refund & Cancellation Policy

Airline & hotel cancellation charges

Cancellation charges are set by the airline or hotel and depend on the fare rule or rate plan booked. Non-refundable fares return only statutory taxes where applicable.

Platform service fee

The ₹300 convenience fee charged per transaction is non-refundable on voluntary cancellations. It is refunded in full if the airline cancels the flight, the hotel cannot honour the booking, or the booking fails after payment.

Refund timelines

• Refunds are processed within 5–7 working days directly back to the source payment method via PayU.
• Failed bookings with a deducted amount are auto-refunded in the same window.

How to cancel

Call 8683855556 (24x7) or raise a ticket on the Support page with your Booking ID.